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~ ORDERING
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We accept all major credit
cards via PayPal. A completely safe and secure credit card
processor, PayPal provides 100% protection against unauthorized
transactions. Your credit card or debit card information is kept
strictly confidential when you send a payment using PayPal. You
are also welcome to mail your order with a money order or personal
check. If paying with a personal check, or an eCheck by PayPal, your
order will not be shipped until payment has cleared the bank, which can
take up to ten days.
There is a $35.00 charge on all returned checks from
the bank.
When sending mail orders, please remember to enclose a printable order
form with your payment.
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~ RETURNS
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Your 100% satisfaction is our goal.
However, due to the nature of some of our products, we are unable to accept
opened bath & body items for any reason. Only those products which
have suffered damage or destruction during shipment can be considered for
replacement or credit. All shipping materials and damaged/destroyed
products must be returned to Rosewood Candle for processing. For
assistance, please contact info@rosewoodcandle.com.
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~ SHIPPING
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Due to the specialized handmade nature of
our products, please allow up to two weeks for delivery.
United States shipments only. |
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Shipping charges are based on the order total. |
000.00
to 006.50 = $03.95
006.51 to 049.99 =
$08.10
050.00 to 074.99 = $12.95
075.00
to 099.99 = $15.95
100.00 to 125.00 = $19.95 |
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~ TESTING
NEW SKIN PRODUCTS ~
Always perform a skin test when using new
skin care products to ensure allergic reactions do not occur. This can be
done by applying skin care products to the inside of the upper arm. If you
are sensitive to a particular ingredient(s), a reaction should occur within
twenty-four hours of application.
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~ LIABILITY ~
Candle care and candle burning is a
responsibility, please burn wisely! Rosewood Candle is NOT responsible for
damage or injury due to the lack of care and attention when burning our candles.
Rosewood Candle is not responsible for any injuries, damages or losses of any
kind due to your use of any product purchased from Rosewood Candle. In any
case, our maximum liability to you is the amount you paid for the product.
Your purchase from Rosewood Candle signifies your acceptance of the
aforementioned information and policies.
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~ PRIVACY
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Rosewood Candle respects your
privacy. Any information provided by you during the order process
will never be sold, traded or given to anyone, at any time, for any
reason.
We may, on occasion, send
emails notifying our customers of special promotions and/or other
information regarding our products. "Opt-out" information
is provided in all communications. If you choose to be removed from
our mailing list, your email address will be deleted and no further
attempts to make contact will be made. Again, your email address and
other personal information will never be redistributed!
If you have
questions please email info@rosewoodcandle.com.
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